FAQ

Clear answers, including what is not available yet.

Product status and limitations are part of every answer.

General

What is Anivow?

Anivow is a digital addiction-recovery platform that connects a patient mobile app with a clinician workspace.

What is Anivow Care?

Anivow Care is the web workspace clinicians use to invite patients, create and assign recovery programs, follow relevant patient-shared participation and prepare upcoming sessions.

How do Anivow and Anivow Care work together?

The clinician assigns recovery work in Anivow Care. The patient uses Anivow during the week. The patient chooses what to share. The clinician reviews that information before the next session.

Does Anivow replace therapy?

No. Anivow supports the care process. It does not diagnose, prescribe, predict relapse or replace professional care.

Is Anivow an emergency service?

No. It is not continuously monitored and should not be used for emergency care.

Patients

What information can my care team see?

Assigned staff can see information covered by the active care relationship, such as program participation, assigned activity completion, selected check-ins, contact requests and explicitly shared reflections. Private Snow conversations remain private.

Can my clinician read my conversations with Snow?

No. Private Snow conversations are not shown in the clinician workspace.

Can I use Anivow without a clinician?

Yes. People can use recovery tools on their own. When connected to a clinician, the clinician creates and manages assigned program content.

What happens when I leave a center?

The target workflow closes center access while clarifying any records the center must retain. Final policy requires legal approval.

How do I request deletion or export?

Visit Data Rights or email support@anivow.com without including health details in the initial message.

Addiction clinicians

Can clinicians create their own recovery programs?

Yes. Clinicians can build personal reusable programs from scratch, start from Anivow or center templates, customize patient-specific copies and assign them to their own patients.

Who controls the program for a connected patient?

When a patient has an active clinician connection, the clinician manages the program structure through Anivow Care while the patient completes the work in Anivow.

Is information verified?

Patient entries are labeled as self-reported. Program content is reviewed and approved by the clinician, including when an approved pilot uses AI to help draft a generic reusable template. Anivow does not generate a clinical interpretation or an individualized clinical program.

Does AI summarize patients for clinicians?

A controlled pilot organizes patient-shared records into a descriptive Session Overview using deterministic facts and factual comparisons. It does not create risk scores, clinical interpretations or treatment recommendations; the clinician interprets the source records and decides what to do.

Are alerts monitored continuously?

No continuous monitoring or response workflow is offered.

Does Anivow integrate with an EHR?

No integration is represented as available. Integration scope is planned and requires verification.

Does Anivow replace an EHR?

No. Anivow stores workflow records and displays clinician-authored content. A center's EHR remains its clinical system of record.

Centers

How is pricing calculated?

The proposed structure considers active capacity, sites, professional users, modules, implementation and support.

What is included in a pilot?

A proposed limited cohort, onboarding, implementation support and agreed operational measures. Final scope is contractual.

Can directors read patient details?

Clinic administrators can manage staff and review clinic-connected patients according to their role. Final pilot governance should define which administrative users also perform clinical work.

Security and compliance

Does Anivow sign a BAA?

UNKNOWN — requires legal and commercial verification.

Is Anivow HIPAA certified?

No. HIPAA does not provide a general government certification for health applications.

How does Anivow handle 42 CFR Part 2?

The control and consent model requires qualified legal review before a covered deployment.

Where is data hosted?

UNKNOWN — requires verification for the proposed professional service.