Terms of Use

These terms govern the Anivow app and related services. The French version is presented before acceptance; this English translation is provided at anivow.com/terms. You must accept the terms and the privacy policy separately before submitting journey information.

The service is for people aged 16 or older who are able to enter into this contract under the laws that apply to them. If you do not accept these terms, do not use the service.

Anivow is a digital addiction-recovery platform. Patients use the mobile app between appointments. Addiction clinicians and treatment centers use Anivow Care to organize follow-up and to display the content assigned to the patient.

Anivow is not intended to diagnose, prevent, treat or mitigate disease. It does not calculate a clinical stage or a probability of relapse, choose the best intervention, prescribe or assess urgency. Snow is a reflective space, not a professional. For an emergency or a medical question, contact a qualified professional or local services directly.

When a patient accepts a connection with a clinic, only the authorized professional creates, adapts and assigns individualized content. Anivow stores and displays it and records completions without interpreting this content or replacing the professional's judgment. A connected person cannot replace this program with a self-guided routine during the active relationship.

You are responsible for your credentials and for the accuracy of the information you choose to enter. Optional consents, including Snow and usage analytics, are separate, can be turned off and have no effect on access to essential features. See the privacy policy.

You keep your rights in the notes and messages you enter. You grant Anivow a license limited to hosting, displaying and deleting them as part of the service. You must not send content that is unlawful, threatening, misleading or that infringes the rights or privacy of others. Anivow may remove such content or suspend the account concerned.

Prices, terms, any trials and renewals are displayed by the App Store or Google Play before purchase. A subscription renews under the terms confirmed by the store until it is canceled in your store account. Deleting your Anivow account does not automatically cancel a subscription. Refunds are handled under the store's rules and consumer protection laws.

We aim to keep the service reliable but do not guarantee uninterrupted availability or any personal, medical or clinical result. You remain responsible for your decisions; professionals remain responsible for their judgment and their content. Any exclusion or limitation applies only to the extent permitted by mandatory law, including Quebec consumer protection rules.

You may stop using the service, export your data or delete your account in Settings. Anivow may suspend an account in case of risk to the service, unlawful use or material breach, with notice where possible. Retention and deletion follow the privacy policy and applicable legal obligations, including those that may fall on a clinic.

These terms are governed by the laws of Quebec and the applicable Canadian federal laws, without depriving a consumer of the mandatory protections of their place of residence. A material change results in a notice and renewed acceptance where the law or the nature of the change requires it.

Questions about these terms: support@anivow.com.